At DisposableGowns.com, we are committed to providing high-quality medical products that meet the needs of healthcare settings. Given the nature of our products and the critical importance of maintaining sanitary and sterile conditions, we have established a refund policy that reflects these priorities.
Returns for Manufacture Defects and Errors: We understand that errors can occur during the manufacturing process or that defects might occasionally arise. If you receive a product from us that exhibits a manufacturing defect or an error on our part, we are more than happy to address the situation. Please contact our customer service team within 7 days of receiving your order, providing clear details and photographic evidence of the issue. We will initiate a review and offer appropriate resolutions, which may include replacement or refund.
Returns Due to Contamination and Quality Concerns: Given the sensitive nature of medical products and the potential risk of contamination, we are unable to accept returns for products that have left our warehouse. Once a product has been shipped, it is considered compromised for use in medical settings due to contamination and quality concerns. This policy is in place to ensure the safety and integrity of all our customers.
Case-by-Case Review: While returns for products that have left our warehouse are generally not accepted, we understand that unique circumstances may arise. We are committed to providing solutions that satisfy our customers. Therefore, we encourage you to reach out to our customer service team with any questions or concerns you might have. We will carefully evaluate each situation on a case-by-case basis and work towards a fair and appropriate resolution.
We appreciate your understanding of our refund policy, as it aligns with our commitment to the safety and quality of medical products. If you have any inquiries or require further clarification, please do not hesitate to contact us. Your satisfaction and the well-being of your medical establishment remain our utmost priorities.